We have Outlook 2010, running on Windows 7 (both 64 bit). Our users were complaining that after opening an attachment in outlook, and going to save it, it came up with an error. Which was:
‘This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.’
To replicate the issue:
- Log on as a user who cannot see the C:\ drive in My Computer
- Send the user an email with a Word/Excel attachment
- Open the attachment
- Go to File –> Save As
The error will then appear.
A workaround to this, which stops the error appearing is to change a registry key. The key below sets where Outlook puts temporary attachments that you open.
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook\Security\OutlookSecureTempFolder
In our case we changed the value of this setting to a folder within their My Documents called Microsoft Outlook Temporary Attachments (so the path became U:\My Documents\Microsoft Outlook Temporary Attachments). Restart Outlook and repeat the above steps and the error should disappear.
Not yet created a script or GPO to do this, but if I do then I will post an update.
